Resource Hub

Where are GX Outdoors products manufactured?

All GX Outdoors products are 100% Australian made using Australian Suppliers. Our purpose-built, state of the art manufacturing facility is located in Bundaberg, Queensland, Australia. Take a look here.

Where can I find information of the GX Outdoors sustainability practices?

At GX Outdoors we’re passionate about taking an integrated approach to sustainability. You can find out more information by visiting our Sustainability page.

Are GX Outdoors Approved Suppliers for my relevant State/ Territory Local Government association?

Yes. GX Outdoors are certified Approved Suppliers for all States and Territories throughout Australia. 

Do GX Outdoors drinking fountains come with Watermark Certification?

Yes. Our drinking fountains are marked with the appliance incorporating backflow protection that complies with Victorian Standard AS/NZS 3500.1. You can view a copy of the Certificate of Conformity here.

Do you have a third-party certification of your WHS Management System?

Yes. GX Outdoors is certified to ISO 45001. A copy of the GX Outdoors Safety Management System Certificate can be found here.

Do you hold current ISO 14001 Environmental Management (EMS) Certification?

Yes. GX Outdoors is certified to ISO 14001. A copy of the GX Outdoors Environmental Management System Certificate can be found here.

Does GX Outdoors have a written Health and Safety Policy?

Yes. GX Outdoors has a written Health and Safety Policy which can be found here.

Does GX Outdoors hold current ISO 9001 Quality Management (QMS) Certification?

Yes. GX Outdoors is certified to ISO 9001. A copy of the GX Outdoors Quality Management System Certificate can be found here.

What is AR (Augmented Reality)?

Augmented Reality (AR) is an innovative technology used by the world’s largest companies. It enables customers to easily visualise products in their selected spaces to increase purchase confidence.

Do I need specific software or an app to be able use AR?

No special hardware is required and it runs on iOS and Android mobile devices using

Instant AR (via your mobile browser).

Which devices are compatible with AR?

AR is compatible on iPhone 6S or newer, iPad 5th Generation upward and a large range of popular Android mobile devices. The most commonly used Android devices are Samsung Galaxy S8 upward and the Google Pixel series. You can see the full Android compatibility list here.

Since AR is an advanced technology, it requires a mobile device with a modern camera and processor. Customers with more powerful mobile devices will have a better experience and AR is futureproof in that Apple and Google are adding AR compatibility into new devices, since they see AR as at natural progression of technology.

Low end devices are not currently compatible with AR as Apple and Google have restricted these to ensure there is a base line of performance. For optimum results we recommend using at least an iPhone X, Samsung Galaxy S9 or Pixel 3.

How do I use AR on the GX Outdoors website?

Launching your AR experience will require you to press the “View product in your open space” button from the 3D Configurator on our website. You will then be prompted to scan a QR code to launch the AR.

When your AR experience starts, point your device at the floor and move it in a small circular motion to track your environment. This movement allows your camera to detect your environment and calculate the accurate perspective and sizing for placing your AR product.

Once your AR product appears, use one finger to drag your product and 2 fingers to rotate it. Note that your product is actually positioned in 3D in your space, so you can walk around it, to explore from various angles.

Do we need to update our account details with the rebrand to GX Outdoors?

No, our account details remain the same as we are still Grillex Pty Ltd trading as GX Outdoors, however please update our contact details to GX Outdoors reflecting our new email and website addresses.

How can I pay for my order and what payment methods do you accept?

We accept Credit Card (Visa and MasterCard only), cheque and EFT transactions. There are no additional fees when paying by credit card.

Is a deposit required when placing an order?

Yes. A 50% deposit is required 7 days from the Proforma date (prepayment for orders under $1,000). The final 50% payment is due 7 days from final invoice date – which is when the goods are ready for dispatch. Please note: Final payment is required when goods are dispatched, not when the goods are received on site.

Where can I find the bank details for payment?

Our bank account details are shown on the bottom of the proforma invoice issued as well as the Final Tax Invoice.

What happens if my order is ready but I don’t want the goods delivered to site until a later date?

If goods are ready and you decide you do not want them delivered until a later date, we will charge a storage fee and you will still be invoiced even if you chose not to accept the good until a later date.