FAQs

Frequently Asked Questions Expect More Answers

GX Outdoors

Products

Do you make both electric and gas barbeques?

No. GX Outdoors only manufacture electric BBQs. Our electric BBQ units are more user friendly without the risk of gas leaks or dangerous flame-outs that could potentially cause explosions or fires. – protecting the BBQ users as well as our environment. Electric BBQs also means easier logistics – no need to store or carry heavy gas bottles, making it easier to maintain and avoid running out of gas during cooking. You can find more information about the features and benefits of our BBQs here.

What is the difference between a 10amp and 15amp BBQ?

The two differences between a 10 and 15amp BBQ are the heat up times (10amp heats up in 8 minutes vs 15 amp at 6 minutes) and the power supply. Your site will affect whether the 10 or 15 amp is best as there will be a limit to how much power the site can draw. For new installs a 15amp is the preferred option but many sites only have the capacity for a 10amp BBQ. We recommend you check with a qualified electrician if you’re not 100% sure before placing your order.

What is GX Outdoors 360?

GX Outdoors 360 is designed to give public space asset managers to more control over their BBQs – providing them with alerts and information about their assets no matter where they are. For more information about GX Outdoors 360 and how we can help you take back control over your public assets, please visit our GX Outdoors 360 page

Your products come with a range of mounting options including surface mount and inground mounting, but what’s the difference between surface and inground mounting?

Surface mount fixtures have holes in the legs for bolts to be inserted into anchors embedded in concrete. In-ground mounts are used in grassy areas or are prepared to be set in a concrete pad.

What is HYVE?

Hyve is a sustainable, expanding system that helps build for the future. As your community grows, so does the Hyve with 60 ̊and 90 ̊ connectors that extend your system. Providing true flexibility, Hyve allows you to create more functionality within your space. For more information about creating a better shared space with Hyve, please visit our HYVE page.

Can we have our Council/company logo applied to GX Outdoors products?

Absolutely. We can apply your logo onto most products at an additional cost. Please speak with your GX Outdoors sales consultant to find out more.

Where can I view GX Outdoors products?

You will find the range of GX Outdoors products in parks and outdoor spaces throughout Australia, New Zealand, Fiji and Dubai. Your GX Outdoors sales consultant will be able to assist you in finding a location near you. If you’re specifically looking for your nearest Grillex BBQ, you can use our interactive BBQ Finder Map.

Where can I find more information about care and maintenance of GX Outdoors products?

We provide detailed information on how best to care and maintain your GX Outdoors products in our Maintenance Measures Guide.

What are the available finishes?

GX Outdoors Bin Enclosures are available in Deluxe, Designer, and TimberImage finishes, with selected ranges offering stainless steel cabinets.

What sizes are available?

GX Outdoors Bin Enclosures are available in 65L, 120L, and 240L sizes.

What key options do we offer for the Bin Enclosure doors?

GX Outdoors Bin Enclosures feature triangle or square key options, with standard keys available on request, providing secure and practical solutions.

Are sign kits available?

Yes, sign kits are available for GX Outdoors Bin Enclosures, making them perfect for clear wayfinding and branding and parks and public spaces.

Are bin enclosures delivered flat packed or fully assembled?

All GX Outdoors Bin Enclosures are delivered fully assembled, saving installation time.

Are the Bin Enclosures fire resistant?

Yes, GX Outdoors Bin Enclosures are fire-resistant, ensuring safe, durable waste management solutions for public spaces.

Do we offer custom artwork/laser cutting?

Yes, GX Outdoors Bin Enclosures can absolutely be customised with artwork or laser-cut designs. Contact our team to create unique public space furniture for your projects.

Can we do customised artwork including vinyl wrapping?

Yes, vinyl wrapping and customised artwork can be applied to selected GX Outdoors Bin Enclosure styles.

Are our Drinking Fountains DDA certified?

Selected GX Outdoors drinking fountains are DDA certified.

Are spare parts readily available or do they need to be purchased directly from us?

Spare parts for GX Outdoors drinking fountains are readily available, although we recommend purchasing through our team, ensuring easy maintenance for public space installations.

Are our Drinking Fountains watermark certified?

Yes, GX Outdoors drinking fountains are Watermark certified, guaranteeing compliance with Australian plumbing and water safety standards.

Is there an option to mount a DDA Drinking Fountain to an existing concrete slab?

Yes, DDA drinking fountains can be mounted to an existing concrete slab, but GX Outdoors recommends purpose-built installations for optimal performance.

Where does the water run off to on fountains supplied without a sump?

This will vary depending on the installation surrounds.

Do our Drinking Fountains come with maintenance taps?

Yes, maintenance taps are available for GX Outdoors drinking fountains, simplifying cleaning and upkeep.

Do they have dog bowls and water bottle fillers?

Yes, all GX Outdoors fountains can include dog bowls and water bottle fillers.

Do they have filters/backflow device?

Yes, GX Outdoors drinking fountains come with filters and backflow prevention devices, ensuring safe, clean drinking water for public spaces.

Are custom lengths available on Table Settings and is there any additional costs involved?

Yes, GX Outdoors furniture can be custom-sized up to 6 metres.

Are TimberImage or Deluxe finish slats hotter than hardwood timber Table Settings?

Our testing showed that solid timber gets hotter in direct sunlight compared to aluminium. GX Outdoors TimberImage and Deluxe aluminium slats stay cooler, making them safer and more comfortable for public seating.

Are aluminium Table Settings safe to use close to the coast, will it rust?

Yes, GX Outdoors products use marine grade aluminium, ensuring durability and rust resistance for coastal parks, and public spaces.

What are the finish options for Table Settings?

GX Outdoors furniture is available in Deluxe, Designer, TimberImage, Hardwood, and Onewood finishes.

What are the Table Setting mounting options?

GX Outdoors offer versatile mounting options: surface, inground, or subsurface.

Can our Table Settings be free standing?

Yes, selected GX Outdoors furniture ranges can be freestanding, providing flexible placement in parks, and public spaces.

Can we customise the size of Table Settings?

Yes, GX Outdoors furniture lengths can be customised.

What is the recommended slab thickness to install a Table Setting?

A 100mm slab with SL82 mesh 40mm below the surface is recommended for GX Outdoors furniture installations.

Do we have a carbon score for our Table Settings?

Not yet. GX Outdoors is currently working on carbon scoring for our furniture to support sustainable public space and urban furniture initiatives.

Do we use any composite product for Table Settings?

No. GX Outdoors furniture is primarily aluminium and timber, composites are not standard.

Are armrests an option on all our Park Seat ranges?

Yes, armrests are available on all GX Outdoors seating ranges, providing comfortable and practical park seating solutions.

Can you customise Park Seat leg frames with laser cut designs?

Yes, selected GX Outdoor ranges allow leg frames to be customised with laser-cut designs.

Can you customise standard products?

Yes, GX Outdoors standard products can be customised to suit any park layout and project.

Where are our products made?

All GX Outdoors products are 100% Australian made.

Do we have CAD files available to help with designing your park layout?

Yes, CAD files are available for GX Outdoors products.

Are custom Park Seat lengths available and is there any additional costs involved?

Yes, GX Outdoors furniture can be custom-sized up to 6 metres for larger park seating configurations.

Are Park Seat TimberImage or Deluxe finish slats hotter than Hardwood Timber?

Are aluminium Park Seat safe to use close to the coast, will it rust?

Yes, GX Outdoors products use marine grade aluminium, ensuring durability and rust resistance for coastal parks and other high-exposure public spaces.

What are the Park Seat finish options?

GX Outdoors furniture is available in Deluxe, Designer, TimberImage, Hardwood, and Onewood finishes to suit different street and park furniture applications.

What are the Park Seat mounting options?

GX Outdoors offers versatile mounting options: surface, inground, subsurface, wall, or plinth mount to suit various park infrastructure requirements.

Can GX Outdoors Park Seats be free standing?

Yes, selected GX Outdoors furniture ranges can be freestanding, providing flexible placement in parks and other public spaces.

Can we customise the size of Park Seats?

Yes, GX Outdoors furniture lengths can be customised to meet different park project requirements.

What is the recommended slab thickness to install a Park Seat?

A 100 mm slab with SL82 mesh 40 mm below the surface is recommended for GX Outdoors furniture installations to ensure long-term structural stability.

Do we have a carbon score for our Park Seats?

Not yet. GX Outdoors is currently working on carbon scoring for our furniture to support sustainable public space and urban furniture initiatives.

Do we use any composite product for Park Seats?

No. GX Outdoors furniture is primarily aluminium and timber, composites are not standard in our park seating range.

Are custom Bench Seat lengths available and is there any additional costs involved?

Yes, GX Outdoors furniture can be custom-sized up to 6 metres.

Can you customise Bench leg frames with laser-cut designs?

Yes, selected GX Outdoor ranges allow leg frames to be customised with laser-cut designs.

Are Bench Seat TimberImage or Deluxe slats hotter than Hardwood timber?

Are aluminium Benches safe to use close to the coast, will it rust?

Yes, GX Outdoors products use marine grade aluminium, ensuring durability and rust resistance for coastal parks, and public spaces.

What are the Bench Seat finish options?

GX Outdoors furniture is available in Deluxe, Designer, TimberImage, Hardwood, and Onewood finishes.

What are the Bench Seat mounting options?

GX Outdoors offer versatile mounting options: surface, inground, subsurface, wall, or plinth mount.

Can our Benches be free standing?

Yes, selected GX Outdoors furniture ranges can be freestanding, providing flexible placement in parks, and public spaces.

What is the recommended slab thickness to install our Benches?

A 100mm slab with SL82 mesh 40mm below the surface is recommended for GX Outdoors furniture installations.

Do we have a carbon score for our Bench Seats?

Not yet. GX Outdoors is currently working on carbon scoring for our furniture to support sustainable public space and urban furniture initiatives.

Do we use any composite product for our Benches?

No. GX Outdoors furniture is primarily aluminium and timber, composites are not standard.

Are armrests an option on all our Bench Seat ranges?

Yes, armrests are available on all GX Outdoors seating ranges, providing comfortable and practical park seating solutions.

Design & Innovation

Policies

DDA Compliance

Products

Colours & Finishes

What’s the difference between Deluxe and Designer finishes?

Deluxe finish provides Powder Coat only on the frames and endcaps whilst Designer gives you full coverage of Powder Coat over the product.

What Powder Coat colours can I choose from?

We offer over 30+ different Powder Coat colours and over 20+ Colourbond roof finishes to choose from. Other colours may be available on request. You can view the range of colours here.

I like the idea of TimberImage, but does it scratch easily?

TimberImage simulates the look of timber grain onto hassle-free aluminium extrusion making it very durable and does not scratch easily. You can find more information about TimberImage here.

Freight, Assembly & Installation

Does the freight cost include the goods being unloaded at the delivery site?

No. Anything freighted on a pallet over 2.4 metres in length will require a HIAB which will incur an additional cost. Please speak to your sales consultant if you require unloading.

Are the goods flat packed or assembled?

The majority of our products are flat packed and come with assembly instructions, however our BBQs and bin enclosures are freighted to you pre-assembled.

Do you provide an installation service?

We do not provide installation as part of our service, however we do work with a range of professional installers throughout Australia. Please speak with your sales consultant to discuss further.

Can I collect my order from the nearest GX Outdoors sales office to me?

Unfortunately orders cannot presently be collected from our state sales offices.

Warranty, Customer Support & Spare Parts

What is covered under Warranty?

Please see our Warranty Policy for detailed information on what is covered under warranty.

Can I purchase spare parts for GX Outdoors products?

Yes. GX Outdoors stock a full range of spare parts which are usually ready to ship same day.

Do you offer after sales support?

Absolutely. We pride ourselves on providing an exceptional customer experience, which is why we have a dedicated Customer Experience team, based in Bundaberg, QLD on hand to support you with whatever you need, when you need it. Our support channels include: phone, email.

Manufacturing

Where are GX Outdoors products manufactured?

All GX Outdoors products are 100% Australian made using Australian Suppliers. Our purpose-built, state of the art manufacturing facility is located in Bundaberg, Queensland, Australia. Take a look here.

Where can I find information of the GX Outdoors sustainability practices?

At GX Outdoors we’re passionate about taking an integrated approach to sustainability. You can find out more information by visiting our Sustainability page.

Certification

Are GX Outdoors Approved Suppliers for my relevant State/ Territory Local Government association?

Yes. GX Outdoors are certified Approved Suppliers for all States and Territories throughout Australia.

Do GX Outdoors drinking fountains come with Watermark Certification?

Yes. Our drinking fountains are marked with the appliance incorporating backflow protection that complies with Victorian Standard AS/NZS 3500.1. You can view a copy of the Certificate of Conformity here.

Do you have a third-party certification of your WHS Management System?

Yes. GX Outdoors is certified to ISO 45001. A copy of the GX Outdoors Safety Management System Certificate can be found here.

Do you hold current ISO 14001 Environmental Management (EMS) Certification?

Yes. GX Outdoors is certified to ISO 14001. A copy of the GX Outdoors Environmental Management System Certificate can be found here.

Does GX Outdoors have a written Health and Safety Policy?

Yes. GX Outdoors has a written Health and Safety Policy which can be found here.

Does GX Outdoors hold current ISO 9001 Quality Management (QMS) Certification?

Yes. GX Outdoors is certified to ISO 9001. A copy of the GX Outdoors Quality Management System Certificate can be found here.

3D Product Configurator + AR

What is AR (Augmented Reality)?

Augmented Reality (AR) is an innovative technology used by the world’s largest companies. It enables customers to easily visualise products in their selected spaces to increase purchase confidence.

Do I need specific software or an app to be able use AR?

No special hardware is required and it runs on iOS and Android mobile devices using

Instant AR (via your mobile browser).

Which devices are compatible with AR?

AR is compatible on iPhone 6S or newer, iPad 5th Generation upward and a large range of popular Android mobile devices. The most commonly used Android devices are Samsung Galaxy S8 upward and the Google Pixel series. You can see the full Android compatibility list here.

Since AR is an advanced technology, it requires a mobile device with a modern camera and processor. Customers with more powerful mobile devices will have a better experience and AR is futureproof in that Apple and Google are adding AR compatibility into new devices, since they see AR as at natural progression of technology.

Low end devices are not currently compatible with AR as Apple and Google have restricted these to ensure there is a base line of performance. For optimum results we recommend using at least an iPhone X, Samsung Galaxy S9 or Pixel 3.

How do I use AR on the GX Outdoors website?

Launching your AR experience will require you to press the “View product in your open space” button from the 3D Configurator on our website. You will then be prompted to scan a QR code to launch the AR.

When your AR experience starts, point your device at the floor and move it in a small circular motion to track your environment. This movement allows your camera to detect your environment and calculate the accurate perspective and sizing for placing your AR product.

Once your AR product appears, use one finger to drag your product and 2 fingers to rotate it. Note that your product is actually positioned in 3D in your space, so you can walk around it, to explore from various angles.

Payment

Do we need to update our account details with the rebrand to GX Outdoors?

No, our account details remain the same as we are still Grillex Pty Ltd trading as GX Outdoors, however please update our contact details to GX Outdoors reflecting our new email and website addresses.

How can I pay for my order and what payment methods do you accept?

We accept Credit Card (Visa and MasterCard only), cheque and EFT transactions. There are no additional fees when paying by credit card.

Is a deposit required when placing an order?

Yes. A 50% deposit is required 7 days from the Proforma date (prepayment for orders under $1,000). The final 50% payment is due 7 days from final invoice date – which is when the goods are ready for dispatch. Please note: Final payment is required when goods are dispatched, not when the goods are received on site.

Where can I find the bank details for payment?

Our bank account details are shown on the bottom of the proforma invoice issued as well as the Final Tax Invoice.

What happens if my order is ready but I don’t want the goods delivered to site until a later date?

If goods are ready and you decide you do not want them delivered until a later date, we will charge a storage fee and you will still be invoiced even if you chose not to accept the good until a later date.

Shelters

What engineering certifications do your shelters have?

Our park shelters are engineered to meet Australian standards, including C2 or C3 cyclonic ratings. We provide engineering certification that complies with all states and territories within Australia, making our shelters ideal for public space furnishings, council parks and gardens, and infrastructure enhancement. Some shelters are better suited to higher wind-rated areas than others—our sales team can assist you in selecting the design that best complies with your site conditions and location.

Do you offer custom slab designs for existing concrete slabs or poor soil conditions?

All our shelters have a universal slab and reinforcing design rated for average to poor soil. We recommend providing a soil report from the site where possible, particularly in locations with existing concrete or challenging soil conditions. Our engineering team will review the sample and, if required, create a revised footing design to suit your requirements.

Can the screens and laser-cut panels of your shelters be customised?

Yes, our street furniture shelters allow semi-customisation, including laser-cut screens and logos. Whether for urban greening projects or council parks, our team can help adapt each shelter’s design to match your branding or site aesthetics. Speak with us to explore semi-customisation possibilities within our shelter range.

Are your shelters vandal-resistant?

GX Outdoors shelters are built for vandal resistance and public durability. Most of our shelters are made from aluminium and stainless steel and, where possible, we include security screws and concealed fixings that require specialised tools to prevent disassembly. Our powder-coated, TimberImage, and anodised finishes provide a protective coating against graffiti, scratching, and UV damage.

What are the differences between Inground, Surface & Sub-Surface mounting options?

GX Outdoors park shelters feature three mounting types:

Surface mounting is the most common method for installing park shelters and outdoor structures, where the shelter posts have a base plate that is bolted directly onto the concrete slab.
Sub-surface mounting also includes a base plate but with longer posts which are fixed on top of the footing and then concealed with a poured concrete slab, creating a cleaner look, suitable for landscape architecture projects.
Inground mounting has no base plate. Longer posts are concreted directly into the shelter’s footing, offering a permanent solution ideal for high-use park infrastructure and durable public space furnishings.

What is the maximum size for a shelter? Can I order a custom size shelter?

At GX Outdoors, we can engineer custom-sized park shelters with lengths to meet the specific requirements of your site. For example, we have worked on shelter structures up to 30 metres in length. Standard widths extend up to 6 metres, but we can do wider roof spans (over 6 metres) by incorporating internal posts. Ideal for councils, parks and gardens, and outdoor public dining furniture projects requiring scalable shelter solutions.

What material are your shelters made from, and can they withstand Australian weather conditions?

The GX Outdoors park shelter range is designed for exceptional durability. Built from marine-grade aluminium with a protective powder-coated finish, our shelters endure everything from intense sun to extreme winds. Rated to meet C2 or C3 cyclone ratings, they are perfect for high-wind zones and coastal environments.

Table Settings

Are custom lengths available on Table Settings and is there any additional costs involved?

Yes, GX Outdoors furniture can be custom-sized up to 6 metres.

Are TimberImage or Deluxe finish slats hotter than hardwood timber Table Settings?

Are aluminium Table Settings safe to use close to the coast, will it rust?

Yes, GX Outdoors products use marine grade aluminium, ensuring durability and rust resistance for coastal parks, and public spaces.

What are the finish options for Table Settings?

GX Outdoors furniture is available in Deluxe, Designer, TimberImage, Hardwood, and Onewood finishes.

What are the Table Setting mounting options?

GX Outdoors offer versatile mounting options: surface, inground, or subsurface.

Can our Table Settings be free standing?

Yes, selected GX Outdoors furniture ranges can be freestanding, providing flexible placement in parks, and public spaces.

Can we customise the size of Table Settings?

Yes, GX Outdoors furniture lengths can be customised.

What is the recommended slab thickness to install a Table Setting?

A 100mm slab with SL82 mesh 40mm below the surface is recommended for GX Outdoors furniture installations.

Do we have a carbon score for our Table Settings?

Not yet. GX Outdoors is currently working on carbon scoring for our furniture to support sustainable public space and urban furniture initiatives.

Do we use any composite product for Table Settings?

No. GX Outdoors furniture is primarily aluminium and timber, composites are not standard.

Bin Enclosures

What are the available finishes?

GX Outdoors Bin Enclosures are available in Deluxe, Designer, and TimberImage finishes, with selected ranges offering stainless steel cabinets.

What sizes are available?

GX Outdoors Bin Enclosures are available in 65L, 120L, and 240L sizes.

What key options do we offer for the Bin Enclosure doors?

GX Outdoors Bin Enclosures feature triangle or square key options, with standard keys available on request, providing secure and practical solutions.

Are sign kits available?

Yes, sign kits are available for GX Outdoors Bin Enclosures, making them perfect for clear wayfinding and branding and parks and public spaces.

Are bin enclosures delivered flat packed or fully assembled?

All GX Outdoors Bin Enclosures are delivered fully assembled, saving installation time.

Are the Bin Enclosures fire resistant?

Yes, GX Outdoors Bin Enclosures are fire-resistant, ensuring safe, durable waste management solutions for public spaces.

Do we offer custom artwork/laser cutting?

Yes, GX Outdoors Bin Enclosures can absolutely be customised with artwork or laser-cut designs. Contact our team to create unique public space furniture for your projects.

Can we do customised artwork including vinyl wrapping?

Yes, vinyl wrapping and customised artwork can be applied to selected GX Outdoors Bin Enclosure styles.

BBQs

What’s the benefit of choosing electric over gas?

Choosing an electric BBQ offers unmatched saftey and convenience for parks, public spaces, and urban furniture installations. Unlike gas BBQs, electric units eliminate open flames and gas leaks, making them ideal for areas with strict safety regulations. They heat up quickly, provide precise temperature control, and require minimal maintenance. Electric BBQs are versatile, suitable for both indoor and outdoors use, and more cost effective with lower running costs. Plus, they can be powered using renewable energy for a grenner solution.

Are our BBQs DDA compliant?

All GX Outdoors BBQs are DDA compliant, except the Edge BBQ.

What BBQ accessories are available?

GX Outdoors BBQs can be fitted with a range of practical accessories to suit any park or public space. Options include, splash backs, lift-off lids, hoods (lockable option available), extra bench space, raised hotplate mounts, vinyl covers, grease buckets with heat-resistant liners, and grease traps - all models offer a baffled grease trap for cleaner, safer operation.

Are our Inbench units safe to be installed directly into stone bench tops?

Yes, GX Outdoors Inbench BBQs can be safely installed into stone benchtops. Each unit comes with a heat-resistant silicone gasket for insulation. The cabinet will also need ventilation, and an access door for the control box and grease bucket. This ensures safe, durable performance.

What is the backup/assistance on offer if there is an error or the BBQ stops working?

GX Outdoors BBQs are backed by 24/7 customer support. If an error occurs, our team provides fast assistance to keep your park BBQs running reliably in public spaces.

What are the electrical requirements?

An electrician is required to run power to the BBQ site and install a GPO inside the cabinet. Depending on the model, power must be supplied to our 10A and 15A BBQs.

Can the hotplate size be customised?

GX Outdoors BBQs come with a standard hotplate, but we can supply raised mounts to fit most bench openings, allowing our hotplate to be used in a wide range of installations.

Can the BBQs be managed remotely?

Yes, GX Outdoors BBQs can be managed remotely using the GX 360 System, allowing councils and park managers to monitor and control usage from anywhere. This makes ideal for smart, sustainable public space and urban installations.

What’s the difference between the 10A and 15A BBQ’s?

The 10A GX Outdoors BBQ hotplate plugs into any standard GPO, making it easy and cost-effective to install (Nearly all household GPO's are 10A). The 15A hotplate heats faster and maintains higher cooking temperatures but requires a dedicated 15A circuit. Both are ideal for public spaces and outdoor parks.

Can the cooking temperature and cooking time be changed?

Yes, GX Outdoors BBQs allow you to adjust cooking temperature and time. BBQs are pre-set for optimal results, making them perfect for reliable and low-maintenance use.

Park Seats

Are armrests an option on all our Park Seat ranges?

Yes, armrests are available on all GX Outdoors seating ranges, providing comfortable and practical park seating solutions.

Can you customise Park Seat leg frames with laser cut designs?

Yes, selected GX Outdoor ranges allow leg frames to be customised with laser-cut designs.

Are custom Park Seat lengths available and is there any additional costs involved?

Yes, GX Outdoors furniture can be custom-sized up to 6 metres for larger park seating configurations.

Are Park Seat TimberImage or Deluxe finish slats hotter than Hardwood Timber?

Are aluminium Park Seat safe to use close to the coast, will it rust?

Yes, GX Outdoors products use marine grade aluminium, ensuring durability and rust resistance for coastal parks and other high-exposure public spaces.

What are the Park Seat finish options?

GX Outdoors furniture is available in Deluxe, Designer, TimberImage, Hardwood, and Onewood finishes to suit different street and park furniture applications.

What are the Park Seat mounting options?

GX Outdoors offers versatile mounting options: surface, inground, subsurface, wall, or plinth mount to suit various park infrastructure requirements.

Can GX Outdoors Park Seats be free standing?

Yes, selected GX Outdoors furniture ranges can be freestanding, providing flexible placement in parks and other public spaces.

Can we customise the size of Park Seats?

Yes, GX Outdoors furniture lengths can be customised to meet different park project requirements.

What is the recommended slab thickness to install a Park Seat?

A 100 mm slab with SL82 mesh 40 mm below the surface is recommended for GX Outdoors furniture installations to ensure long-term structural stability.

Do we have a carbon score for our Park Seats?

Not yet. GX Outdoors is currently working on carbon scoring for our furniture to support sustainable public space and urban furniture initiatives.

Do we use any composite product for Park Seats?

No. GX Outdoors furniture is primarily aluminium and timber, composites are not standard in our park seating range.

Benches

Are custom Bench Seat lengths available and is there any additional costs involved?

Yes, GX Outdoors furniture can be custom-sized up to 6 metres.

Can you customise Bench leg frames with laser-cut designs?

Yes, selected GX Outdoor ranges allow leg frames to be customised with laser-cut designs.

Are Bench Seat TimberImage or Deluxe slats hotter than Hardwood timber?

Are aluminium Benches safe to use close to the coast, will it rust?

Yes, GX Outdoors products use marine grade aluminium, ensuring durability and rust resistance for coastal parks, and public spaces.

What are the Bench Seat finish options?

GX Outdoors furniture is available in Deluxe, Designer, TimberImage, Hardwood, and Onewood finishes.

What are the Bench Seat mounting options?

GX Outdoors offer versatile mounting options: surface, inground, subsurface, wall, or plinth mount.

Can our Benches be free standing?

Yes, selected GX Outdoors furniture ranges can be freestanding, providing flexible placement in parks, and public spaces.

What is the recommended slab thickness to install our Benches?

A 100mm slab with SL82 mesh 40mm below the surface is recommended for GX Outdoors furniture installations.

Do we have a carbon score for our Bench Seats?

Not yet. GX Outdoors is currently working on carbon scoring for our furniture to support sustainable public space and urban furniture initiatives.

Do we use any composite product for our Benches?

No. GX Outdoors furniture is primarily aluminium and timber, composites are not standard.

Are armrests an option on all our Bench Seat ranges?

Yes, armrests are available on all GX Outdoors seating ranges, providing comfortable and practical park seating solutions.

Bike Parking

Fitness

Bollards & Tree Protection

Modular Furniture

Urban Greening

Platforms

Drinking Fountains

Are our Drinking Fountains DDA certified?

Selected GX Outdoors drinking fountains are DDA certified.

Are spare parts readily available or do they need to be purchased directly from us?

Spare parts for GX Outdoors drinking fountains are readily available, although we recommend purchasing through our team, ensuring easy maintenance for public space installations.

Are our Drinking Fountains watermark certified?

Yes, GX Outdoors drinking fountains are Watermark certified, guaranteeing compliance with Australian plumbing and water safety standards.

Is there an option to mount a DDA Drinking Fountain to an existing concrete slab?

Yes, DDA drinking fountains can be mounted to an existing concrete slab, but GX Outdoors recommends purpose-built installations for optimal performance.

Where does the water run off to on fountains supplied without a sump?

This will vary depending on the installation surrounds.

Do our Drinking Fountains come with maintenance taps?

Yes, maintenance taps are available for GX Outdoors drinking fountains, simplifying cleaning and upkeep.

Do they have dog bowls and water bottle fillers?

Yes, all GX Outdoors fountains can include dog bowls and water bottle fillers.

Do they have filters/backflow device?

Yes, GX Outdoors drinking fountains come with filters and backflow prevention devices, ensuring safe, clean drinking water for public spaces.

Grandstands

Suites

Street Furniture

What is street furniture and what does it include?

Street furniture refers to outdoor products installed in public spaces such as parks, streetscapes, civic precincts and transport hubs. It includes park benches, public seating, table settings, park shelters, shade structures, park barbeques, bin enclosures, bike racks, drinking fountains, bollards and modular seating systems. In Australia, street furniture is specified to withstand heavy public use, high UV exposure and coastal conditions while meeting accessibility requirements.

What materials are used in GX Outdoors street furniture?

GX Outdoors street furniture is manufactured using powder-coated steel, marine-grade aluminium, stainless steel hardware and a choice of timber and timber-look finishes. Timber finish options include natural Hardwood, OneWood (a sustainable engineered timber alternative rated Durability Class 1) and TimberImage (an aluminium extrusion with an authentic woodgrain finish that requires no maintenance). All materials are chosen for durability, low maintenance and resistance to UV exposure, salt air and heavy public use.

Does GX Outdoors street furniture meet Australian accessibility standards?

Yes. GX Outdoors products are designed with accessibility in mind and can be specified to meet Australian Standards AS 1428.1 and AS 1428.2, which cover accessible design for the built environment. We work with councils and landscape architects to ensure products meet DDA compliance requirements and support inclusive public spaces for people of all abilities.

How long does GX Outdoors street furniture last?

GX Outdoors products are backed by structural warranties of up to 20 years, among the longest available in the Australian street furniture market. Built for Australian conditions and engineered for high-traffic public use, our products are designed to deliver a low total lifecycle cost for councils managing long-term public infrastructure assets.

Can GX Outdoors street furniture be customised for specific projects?

Yes. GX Outdoors offers a broad range of semi-custom options across the product range, including choice of powder-coat colour, timber finish (Hardwood, OneWood or TimberImage), seating configuration and custom lengths up to 6 metres. Councils, landscape architects and developers can tailor products to match existing streetscape character, meet project specifications or align with local design guidelines without the cost and lead time of fully bespoke manufacturing.

Which states in Australia does GX Outdoors supply street furniture to?

GX Outdoors supplies street and park furniture to councils and public space projects across all Australian states and territories. Recent installations include parks and precincts in Queensland, New South Wales, Victoria, Western Australia and South Australia.

Is GX Outdoors street furniture suitable for coastal Australian environments?

Yes. GX Outdoors products are manufactured using marine-grade aluminium frames and extrusions, making them well suited to coastal environments with exposure to salt air, humidity and UV radiation. Stainless steel hardware, marine-grade powder-coat finishes and corrosion-resistant materials are available for projects in beachside parks, waterfront precincts and coastal council areas across Queensland, WA, NSW and Victoria.

How do I get a quote for street furniture from GX Outdoors?

You can request a quote by contacting the GX Outdoors team directly through the website. The team works with councils, landscape architects, project managers and developers to provide product recommendations, specifications and pricing tailored to your project scope.

Are GX Outdoors products approved suppliers for Australian councils?

Yes. GX Outdoors are certified Approved Suppliers for all states and territories throughout Australia. This means councils can procure GX Outdoors street furniture and park furniture through approved supplier frameworks, simplifying the procurement process for eligible projects. Contact the team directly to confirm which framework applies to your state or territory procurement requirements.

Where are GX Outdoors street furniture products manufactured?

All GX Outdoors products are 100% Australian made. The company's purpose-built manufacturing facility is located in Bundaberg, Queensland, using Australian suppliers. This supports local procurement policies and ensures quality control across every product in the street and park furniture range.